Royal Cars
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Frequently asked questions

How do I book a taxi?
To make a booking, you can use our mobile app, our website booker, or call our 24/7 Call Centre at 01642 666666.
Do you allow pre-bookings of cars?
Yes please feel free to book a journey in advance.In order to confirm your booking, you will have the option to specify the pick-up time and date.
How do I cancel my booking?
Canceling a booking with us is easy. Just call our 24/7 customer service line for hassle-free cancellation. Your card will be refunded promptly but depending on your bank, this process may take up to five working days to complete. Just sit back and relax knowing your trip has been cancelled without any worry or stress.
I have lost something in one of your cars, where can I get it?
Have you left something behind in one of our cars? Don't worry - we will go the extra mile to try and locate your item. Contact us by completing our online lost property form and a team member can help get it back into your hands safely if found within 12 months. If, for some reason, this is not possible, rest assured that all secured items are disposed off securely after the expiration of the timeframe stated above.
Do you have a cancellation policy?
Cancelling your booking within 5 minutes of being allocated a driver? No problem - we won't charge you! But if more than five minutes have elapsed, our Terms and Conditions clearly outline the cancellation fee that applies. So make sure to check out those T&Cs for all info regarding cancellation charges.
Download our app to take control of your
booking, the quick and easy way to book,
track & pay for your journey
Professional & Reliable
Professional & reliable taxi operator,
Leaders In Technology
Advanced booking & tracking systems
deliver a 1st class service
Computer Booking
GPS tracking
Automated Dispatch system
Competitvely Prices
high quality service provided for all
types of customers:
Corporate Accounts
Airport Transfers
Here at Royal Cars we are dedicated in providing the very best in customer service. We know that without you we would have no business.
So whatever your requirements are you can book with confidence at Royal Cars. Our text back service provides the details make, model and registration of your taxi, to ensure you know which is your vehicle.

Contact Us

Bookings - 24/7


01642 666666

General Queries
10am to 5pm Mon to Fri


01642 666661

Recruitment - 10am to 5pm Mon to Fri


01642 666667

Find Us
Royal Cars
2A Stephenson Street
Thornaby On Tees
TS17 6AL
For any general inquiries, please fill in the following contact form:
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How to find us
2A Stephenson Street
Thornaby On Tees
TS17 6AL
Tel: 01642 666666
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